I’ve written about the telephone before, but it seems to me now that people mostly use their phones for texting, not actually talking. In fact, 32% of people prefer texting to talking. This is especially true for Millennials — 75% of them choose texting over phone calls.
But I can … Read more
It’s February, and that means Valentine’s Day. Who are you showing love to?
You may be showing affection for your significant other, spouse, your children or even friends. How about showing love to your customers?
When the economy is doing well and businesses are prospering, it seems that sometimes customers … Read more
It’s one thing to be assertive by clearly (and respectfully) stating your opinion, or politely trying to persuade someone to see things your way. But I would hope that most of us agree that there’s just no good reason for being rude.
I think rudeness often comes when we think … Read more
There are so many ways to work today.
You can work from a traditional office. You can work from a coffee shop. You can work from home. You can work from the road. But are you working the way your customers work?
I have found over the years that … Read more
Have you ever heard the saying, “If you don’t have anything nice to say don’t say anything at all?” That was something I learned when I was growing up. And I think it’s still a good principle to keep in mind today.
Too often, people just don’t think before writing … Read more
People who know me well know I was a fan of David Bowie as a teenager and through college. I still like listening to many of his songs. One that comes to mind is “Heroes.”
We can be heroes to someone, can’t we? We can be heroes to our families, … Read more
Have you heard the song “We are the Champions?” What about the idea of “We are the leaders?”
I’ve written about being a leader in a business before. But the idea comes to mind more and more, especially since the leaders in our government make it an easy topic … Read more
Have you ever tried talking to a large company?
If you’ve ever had a problem with a large company’s product or service, you’ve probably run into the frustration that comes with trying to reach them. Sometimes, it can be darn near impossible to even find a help page on their … Read more
When I was a teenager, my mother gave me a copy of The Power of Positive Thinking. I often think of that book when I’m facing challenges.
And as any business owner can tell you, our day-to-day life is full of challenges. It’s inevitable that at some point, clients … Read more
