Everyone has had difficulty communicating with someone. In those moments, you may have thought, “Are we speaking the same language?” Whether that literally means the actual language (in the case of perhaps speaking to a person from another country) or being a matter of personal communication style, we wouldn’t be … Read more
Be honest: do you love what you do? This is a great question to start the year with, in my mind. Many of us could benefit from taking stock of who we are, what we do, and how we want to improve.
If you’ve been reading my newsletter and blogs … Read more
Do you wish there were days when your employees were doing a better job of communicating with you, each other and your customers?
Communication plays a big role in our business success. Whether it’s asking customers the right questions or effectively getting our point across in a meeting, or … Read more
Just like many of you, I attend a lot of business events and networking opportunities. And, like you, I’m often asked the question, “What do you do?”
My short answer is, “I’m a writer.” Or if appropriate, I may answer with a short elevator speech: At Logos Communications, we tell … Read more
Ever been in a meeting when you felt someone was being aggressive in making their point or trying to get their way? The answer is probably yes. Did that make you feel like you were being bullied? Perhaps, but at the very least it was probably uncomfortable.
May I suggest … Read more
It takes guts to be in business. You are called on to make decisions, assess risks, and figure out whether said decision will win – or lose – customers and/or money.
If every CEO, business owner and executive didn’t take risks – didn’t pursue their idea in the face of … Read more
It’s human nature not to want to admit when you’re wrong. We all hate being wrong. But let’s face it, sometimes we are wrong – as I’ve mentioned before.
If I take a look in the mirror and look hard, I might be able to more easily admit when … Read more
People who know me know that when I think people aren’t paying attention, it drives me crazy. Too often we see people who don’t pay attention. They’re looking at their phone instead of driving. They’re reading email instead of paying attention to the webinar that they’re logged onto. They’re typing … Read more
The last time I checked, there were no perfect people in the world. Certainly, many are striving for that goal – think of celebrities, professional athletics, Olympians and those in leadership positions.
If we’re entirely honest with ourselves, we know that we can’t be perfect. But does that mean we … Read more
When you’re a parent with a young child, it may seem like the questions are never-ending. Why? What? How? In business, it’s not so different. We need to ask our customers questions so we understand how to better give them service or provide the product they want.
I wrote about … Read more
