The last time I checked, there were no perfect people in the world. Certainly, many are striving for that goal – think of celebrities, professional athletics, Olympians and those in leadership positions.
If we’re entirely honest with ourselves, we know that we can’t be perfect. But does that mean we shouldn’t try to do our very best? I think that’s something we all want as business leaders. We’re all striving to have good customer service, treat our employees fairly, and often make a difference in the world.
I’m reminded through a few interactions I’ve had with recent clients that yes, sometimes we do make mistakes, but owning up to it and trying to do better is all part of the path to “perfection.” Taking ownership means, at times, apologizing. Sometimes we need to take responsibility, even when we know that the other party didn’t hold up their end of the bargain. But for the sake of the relationship, you don’t point that out to them, you just offer the other party some kindness and understanding.
Regardless, I honestly believe that most the time we know that we’re not perfect, and we know that our customers and employees aren’t perfect, either. But I have faith that we’re all trying to do our best.
May your journey toward continuous improvement be a rewarding – and informative – one.
– Sue Voyles