small business

In the spirit of Valentine’s Day, I want to revisit briefly a topic I have written about before, namely “loving your customer.” Here are three simple ways to show your clients and customers some love this month. Respect their decision-making We should always respect the choices customers make when it comes to our products and…

“Just say no.” That phrase was popular in the 1980s and 90s to help kids say no to illegal drug use. Today, I’m suggesting we just say “no” if a potential business opportunity is not a fit for you and your company. Now this may strike you as a little odd since I’m usually writing…

Be honest: do you love what you do? This is a great question to start the year with, in my mind. Many of us could benefit from taking stock of who we are, what we do, and how we want to improve. If you’ve been reading my newsletter and blogs for a while, you know…

Just like many of you, I attend a lot of business events and networking opportunities. And, like you, I’m often asked the question, “What do you do?” My short answer is, “I’m a writer.” Or if appropriate, I may answer with a short elevator speech: At Logos Communications, we tell the compelling stories of our…

It takes guts to be in business. You are called on to make decisions, assess risks, and figure out whether said decision will win – or lose – customers and/or money. If every CEO, business owner and executive didn’t take risks – didn’t pursue their idea in the face of ridicule — then we would…

I was at a park recently, enjoying the summer weather and reading a book. Out of the corner of my eye, I noticed a skateboarder going by. I looked up and noticed that this was not the type of skateboarder that I expected. What I was expecting was a teenage boy skateboarding along effortlessly in…

When I was a teenager, my mother gave me a copy of The Power of Positive Thinking. I often think of that book when I’m facing challenges. And as any business owner can tell you, our day-to-day life is full of challenges. It’s inevitable that at some point, clients don’t like your ideas, or you…

I have a client who talks a lot about how working in the 21st Century is different from what we’ve done before. This point recently hit home when I worked on a magazine story about using technology to ‘take the office with you.’ I talked to a variety of entrepreneurs and business people who are…