effective communications

Speak the Same Language

Everyone has had difficulty communicating with someone. In those moments, you may have thought, “Are we speaking the same language?” Whether that literally means the actual language (in the case of perhaps speaking to a person from another country) or being a matter of personal communication style, we wouldn’t be human if we didn’t face…

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It’s All in the Way You Say It

Do you wish there were days when your employees were doing a better job of communicating with you, each other and your customers? Communication plays a big role in our business success. Whether it’s asking customers the right questions or effectively getting our point across in a meeting, or even posting to social media, very…

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Aggressive or Assertive?

Ever been in a meeting when you felt someone was being aggressive in making their point or trying to get their way? The answer is probably yes. Did that make you feel like you were being bullied? Perhaps, but at the very least it was probably uncomfortable. May I suggest a different approach? How about…

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Are You Asking the Right Questions?

When you’re a parent with a young child, it may seem like the questions are never-ending. Why? What? How? In business, it’s not so different. We need to ask our customers questions so we understand how to better give them service or provide the product they want. I wrote about this topic last year, but…

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Who’s Calling, Please?

I’ve written about the telephone before, but it seems to me now that people mostly use their phones for texting, not actually talking. In fact, 32% of people prefer texting to talking. This is especially true for Millennials — 75% of them choose texting over phone calls. But I can think of one good very…

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Work Like Your Customers

There are so many ways to work today. You can work from a traditional office. You can work from a coffee shop. You can work from home. You can work from the road. But are you working the way your customers work? I have found over the years that some customers prefer an email, while…

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Customers Want to Talk. Are Companies Listening?

Have you ever tried talking to a large company? If you’ve ever had a problem with a large company’s product or service, you’ve probably run into the frustration that comes with trying to reach them. Sometimes, it can be darn near impossible to even find a help page on their website, much less use it…

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Learning From Mom

Mothers are our first teachers, nurses, cheerleaders and so much more. And do we ever learn a lot from them. Here’s a list of principles I’ve learned from my mom that have served me well in my career. Always be honest. This couldn’t be more true for a publicist, who provides information to the media…

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A Cheerleader on Your Side

In my blog, Showing Up, I wrote about the fact that whenever a client is having an event or receiving recognition, or is looking for people to attend something, I always do my very best to be there. Reflecting on that some more, I realized that when PR professionals like me “show up,” we are…

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Is It a Business or a Hobby?

To be a successful business, act like one. Too often, I’ve met women business owners who gave the impression that their business was their hobby, and not a true, money-making venture. In my experience, if you want people to treat you seriously as a business owner, then you must live, breathe and truly act like…

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