effective communications

The Power of a Smile

“Your best networking tool is a smile. Don’t underestimate its power when meeting people.” This was my quote selected by the Woman’s Advantage Shared Wisdom calendar for 2016. And it’s one I try to live by, because smiling has many benefits. When we smile, we signal our friendliness, openness to engaging, and interest in people….

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Giving Feedback

“Feedback is a gift.” It’s a quote attributed to Jim Trinka and Les Wallace, but it rings true in the world of business. If you’re the one giving feedback, however, it might not feel like a gift – especially if the feedback you have to give is negative. When that happens, it probably feels less…

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Remember the Telephone?

It’s the “the next best thing to being there.” (1970s Bell Telephone Co. TV ad.) I just called to say …” (From the song, I Just Called to Say I Love You, written, produced and performed by Stevie Wonder in 1984.) These are all related to the telephone. Yes, remember the telephone? Before the cell…

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Loving What You Do

“Talent is cheap; dedication is costly.” It’s said to be a remark by an Italian art teacher to the great Michaelangelo very early in his career (see more at  https://bible.org/illustration/talent-cheap-dedication-costly). I first heard this phrase a few months ago when my pastor used it in a sermon. And I’ve been thinking about it on and…

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What Is Your Company’s Brand and Reputation Worth?

It’s no secret that corporate communications is now a 24/7 endeavor. Through social media, your customers are talking all the time. The question is: are you listening? If you read Sales Encounters of a Different Kind, you learned like I did that it pays to ask more questions when interviewing prospects. In Maybe DIY Isn’t…

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Maybe DIY Isn’t for Everything

If you’re located in a large metropolitan area, then you’ll probably agree that small business owners have many competitors. In the case of Logos Communications, that includes well-established large agencies as well as small PR companies that were formed by communications professionals who were bought-out or lost their jobs as part of the recent economic…

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Communicating Without Words

You’ve probably heard the ‘statistic’ that only 7% of our communication effectiveness is based on what we actually say. This all comes from research published in 1971 by Albert Mehrabian, in his book Silent Messages, in which he discussed his research on non-verbal communication. To be sure, we should take such numbers into context, as…

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Dangerous — or Not?

I find myself using the phrase, “This could be highly dangerous,” on occasion. This comes up in different scenarios, such as taking a break from my desk to walk outside to the patio on a pleasant day, sitting down in a lounge chair and enjoying the fresh air and sunshine. And I think to myself…

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‘Appreciate’ Employees with Training

Your business will thank you. You’ve certainly hear of Administrative Professionals Day, but what about Employee Appreciation Day? Employee Appreciation Day – always the first Friday in March – was founded more than 20 years ago by Dr. Bob Nelson, author of “1001 Ways to Reward Employees” and other books on topics ranging from recognition…

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Effective Communications Use Simplicity

How much time have you wasted trying figure out the message contained in poorly written memos and e-mails? It can be as simple as a memo asking employees to review a new policy, or use a special entrance during business hours. Often, however, poor business writing can lead to such simple messages becoming unclear and…

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